Resident Involvement
What is Resident Involvement?
Resident involvement is about giving residents choices and encouraging them to have a say in how their homes are managed.Petersfield Housing Association wants to actively encourage residents to get involved with the staff and help determine and shape the services we provide.
No previous experience of housing is required, we just want your knowledge and your views about what we do and how we do it. You will be fully supported by the staff who are committed to providing an excellent service to all our residents.
Petersfield Housing will reimburse your ‘out of pocket’ expenses such as car mileage and car parking that you may incur as a result of your involvement.
An example of Resident Involvement is ‘working parties’ where residents work with staff on e.g
- Developing a website, primarily for our residents
- Reviewing the repairs service and jointly producing a ‘standards’ document
We have not only delivered several successful projects to strengthen and support local communities, but we also have annual ‘estate walkabouts’.
The estate walkabout programme involves staff and Board members visiting areas where we own property, accompanied by key individuals from other organisations and agencies. This gives residents an excellent opportunity to discuss any issues they have with their home and surrounding areas.
In order to achieve such excellent results we have continued to work in partnership with several agencies to include the Police, East Hants District Council, CAB and Drum Housing Association (now Radian) and would like to thank them for all their support. If you would like to know more about getting involved please contact Paul Heselton, housing manager on 01730 263589 or by e-mail paul.heselton@petersfieldhsg.co.uk
Introducing the Resident Board Representative
Petersfield Housing Association residents are represented on the Board of Management by Mary Owen. Mary has lived in Petersfield for more than 50 years, after moving down from London in 1957. Mary has represented residents of this Association since 2006 and has had previous experience at a similar level when she was a resident of Drum Housing Association, where she was on a steering committee for a redevelopment project.How to contact Mary
If you would like to contact Mary about any suggestions/problems/concerns you have relating to the Association and/or its services, please put this in writing.
You should deliver the correspondence to our office in Lavant Street, but clearly mark the envelope ‘Strictly private and confidential’ and address it to Mary Owen – Resident Board Representative. We will ensure that Mary will receive all correspondence within 3 working days of receipt
Introducing the Resident Co-optee
During 2010, Petersfield Housing appointed a second resident onto the Resident Services Committee.
Carol Coffin has lived in Petersfield for over 25 years and moved into one of our Paddock Way properties just after its completion in 1996. Carol is married to Derek, who is one of our garden competition judges.
